Terms & Conditions

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By booking an appointment, purchasing a treatment, gift voucher, package, or using the services of Joanne Davies Wellbeing, you agree to the following Terms & Conditions.

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1. About Joanne Davies Wellbeing

Joanne Davies Wellbeing provides complementary and holistic wellbeing services, including but not limited to:

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• Reflexology

• Facial Reflexology

• Massage Therapy

• Sports Massage Therapy

• Pregnancy Treatments

• Women's Health Therapies

• Reiki and Energy Therapies

• Relaxation and Wellbeing Treatments

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All services are provided with professionalism, care, and in accordance with relevant professional standards and insurance requirements.

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2. Appointments and Bookings

Appointments may be booked:

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• Directly with Joanne Davies Wellbeing

• Through Risca Chiropractic & Wellness Clinic

• Via approved online booking systems where available​

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Appointments are subject to availability and confirmation.

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3. Consultation Requirements

All new clients must complete an initial consultation before treatment.

Clients are responsible for providing accurate and complete information regarding:

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• Medical conditions

• Current symptoms

• Medication

• Pregnancy status

• Recent injuries or surgeries

• Relevant healthcare treatment

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Failure to provide accurate information may affect the suitability and safety of treatment.

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4. Treatment Suitability

Joanne Davies Wellbeing reserves the right to:

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• Refuse treatment where it is considered unsafe or inappropriate

• Modify treatment plans based on clinical judgement

• Request medical clearance before treatment where necessary

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Treatments offered are complementary therapies and are not intended to replace medical diagnosis, treatment, or advice from a qualified healthcare professional.

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Clients should continue to follow the advice of their GP, consultant, midwife, or other healthcare providers.

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5. Fees and Payment

Treatment fees are displayed at the time of booking and may be updated periodically.

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Payment may be accepted by approved payment methods available at the time of treatment.

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Payment is due at the time of the appointment unless otherwise agreed.

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6. Cancellation and Missed Appointments

Appointments are reserved exclusively for each client.

The Joanne Davies Wellbeing Cancellation Policy forms part of these Terms & Conditions.

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In summary:

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• More than 48 hours' notice: No charge

• 24–48 hours' notice: Up to 50% of treatment fee

• Less than 24 hours' notice: Up to 100% of treatment fee

• Failure to attend without notice: 100% of treatment fee

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7. Late Arrival

Clients arriving late may receive a shortened treatment to avoid affecting subsequent appointments.

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The full treatment fee remains payable.

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8. Gift Vouchers

Gift vouchers:

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• Are non refundable unless required by law.

• Must be redeemed before their expiry date.

• Cannot be exchanged for cash.

• Remain subject to appointment availability.

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Lost, stolen, or expired vouchers may not be replaced.

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9. Treatment Packages and Prepaid Sessions

Where treatment packages or prepaid sessions are offered:

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• Sessions are non transferable unless agreed otherwise.

• Missed appointments may be deducted from the package in accordance with the Cancellation Policy.

• Expiry dates may apply where stated.

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10. Health and Safety

Clients must inform Joanne Davies Wellbeing of any changes to their health, medication, pregnancy status, injuries, or medical treatment before each appointment.

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Treatment may be postponed or modified if it is considered inappropriate to proceed.

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11. Professional Boundaries

Joanne Davies Wellbeing maintains professional therapeutic boundaries at all times.

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Any inappropriate behaviour, harassment, threatening conduct, abuse, or intoxication may result in immediate termination of treatment and refusal of future bookings.

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12. Liability

While every reasonable care is taken to provide safe and effective treatments:

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• Results cannot be guaranteed.

• Individual responses to treatment vary.

• Joanne Davies Wellbeing accepts no liability for loss or damage except where required by law.

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Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

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13. Personal Information

Personal information is collected and processed in accordance with the:

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• Privacy Policy

• Client Confidentiality Policy

• Data Retention Policy

• Cookie Policy

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These documents form part of the overall client agreement.

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14. Website Use

Information provided on the Joanne Davies Wellbeing website is for general information purposes only and should not be considered medical advice.

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Users should seek appropriate professional healthcare advice for medical concerns.

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15. Changes to Services and Terms

Joanne Davies Wellbeing reserves the right to:

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• Amend treatment offerings

• Update pricing

• Modify booking procedures

• Revise these Terms & Conditions

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The most recent version will always be available on the website.

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16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

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Any disputes arising from the use of services provided by Joanne Davies Wellbeing shall be subject to the jurisdiction of the courts of England and Wales.

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Contact

Joanne Davies Wellbeing
Telephone: 01633 615993
Email: joannedavieswellbeing@gmail.com

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Client Agreement

By booking and attending an appointment with Joanne Davies Wellbeing, you confirm that you have read, understood, and agreed to these Terms & Conditions and any related policies referenced within them.