Introduction​

At Joanne Davies Wellbeing, your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you use my services, contact me, visit my website, or book appointments.

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I am committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

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Data Controller

The Data Controller responsible for your personal information is:

Joanne Davies Wellbeing
Email: joannedavieswellbeing@gmail.com
Telephone: 01633 615993

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Information I Collect

​Depending on the services you use, I may collect:

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Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact details

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Health Information

​For the purpose of providing safe and effective treatments, I may collect:

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• Medical history

• Current health conditions

• Medication information

• Pregnancy status where relevant

• Treatment notes and consultation records

• Lifestyle information relevant to treatment

 

Health information is classified as Special Category Data and is handled with additional safeguards.

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Website Information

​When you visit my website, information may be collected automatically, including:

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• IP address

• Browser type

• Device information

• Website usage statistics

• Cookie preferences

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Why I Collect Your Information

​Your information may be used to:

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• Provide treatments and wellbeing services

• Maintain treatment records

• Assess suitability for treatment

• Communicate regarding appointments

• Send appointment confirmations and reminders

• Respond to enquiries

• Process payments

• Comply with legal and professional obligations

• Improve website functionality and client experience

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Legal Basis for Processing

​I process your personal data under one or more of the following lawful bases:

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• Contractual necessity (to provide booked services)

• Legitimate interests (business administration and client care)

• Legal obligations

• Explicit consent (where required)

• Provision of health care services

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How Your Information Is Stored

​Your information is stored securely using appropriate technical and organisational measures designed to prevent unauthorised access, loss, misuse, or disclosure.

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Records may be held:

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• Electronically through secure booking and record systems

• In secure password protected files

• In locked storage where paper records are used

 

Only authorised persons have access to your information.

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How Long Information Is Retained

​Client records are retained in accordance with professional insurance and legal requirements.

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Typically:

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• Adult client records: 7 years after the last treatment

• Children's records: Until the client reaches age 25, or 26 if aged 17 at the time of treatment

• Financial records: As required by HMRC regulations

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After the retention period, records are securely destroyed.

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Sharing Your Information

​Your information will never be sold.

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Information may only be shared when:

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• You have provided consent

• It is required by law

• It is necessary to protect someone's vital interests

• A regulatory authority requires disclosure

• Professional advisers or insurers require information in connection with legal or insurance matters

 

Any third party providers used are required to handle your information securely and lawfully.

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Marketing Communications

​You will only receive marketing communications if you have chosen to opt in.

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You may unsubscribe from marketing communications at any time.

Service related communications, such as appointment reminders, may still be sent where necessary.

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Cookies

​My website may use cookies to improve functionality and analyse website performance.

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You can manage cookie preferences through your browser settings.

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Your Rights

​Under UK data protection law, you have the right to:

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• Access your personal information

• Request correction of inaccurate information

• Request deletion of information where applicable

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent where consent is relied upon

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Requests can be made using the contact details above.

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Complaints

​If you have concerns about how your information is handled, please contact Joanne Davies Wellbeing in the first instance.

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You also have the right to lodge a complaint with the:

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Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

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Changes to This Policy

​This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements, or business practices.

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The latest version will always be available on the Joanne Davies Wellbeing website.

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Joanne Davies Wellbeing
Committed to protecting your privacy and supporting your wellbeing with professionalism, care and confidentiality.