My Commitment to Confidentiality

At Joanne Davies Wellbeing, I understand that trust is fundamental to the therapeutic relationship. Clients often share personal, sensitive, and health-related information, and I am committed to treating this information with the utmost respect, professionalism, and confidentiality.

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All information disclosed during consultations, treatments, communications, and assessments will be handled in accordance with professional ethical standards, UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

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What Is Considered Confidential?

Confidential information includes, but is not limited to:

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• Personal contact details

• Medical history and health information

• Consultation forms and treatment records

• Lifestyle information relevant to treatment

• Information shared during appointments

• Appointment history

• Written, verbal, or electronic communications

 

How Your Information Is Protected

To safeguard your confidentiality:

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• Client records are stored securely.

• Electronic records are password protected.

• Paper records are stored in secure, locked storage.

• Access is restricted to authorised persons only.

• Information is only retained for as long as required by legal, insurance, and professional obligations.

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Sharing Information

Your personal information will not be disclosed to third parties without your knowledge or consent, except in circumstances where disclosure is legally or professionally required.

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Information may be shared:

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• With your explicit written consent.

• When required by law.

• If ordered by a court.

• To protect your vital interests or the safety of others.

• Where safeguarding concerns arise involving a child or vulnerable adult.

• When required by professional insurers, legal advisers, or regulatory bodies.

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Wherever possible, only the minimum necessary information will be disclosed.

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Professional Discussions and Supervision

From time to time, aspects of treatment may be discussed with professional peers, mentors, supervisors, or healthcare professionals for the purposes of professional development, clinical reflection, or ensuring the highest standards of client care.

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Where this occurs:

• Personal identifying information will be removed wherever possible.

• Confidentiality will always be maintained.

• Discussions will remain professional and relevant to client care.

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Communication and Correspondence

Emails, text messages, social media messages, telephone conversations, and online booking enquiries will be treated as confidential and managed securely.

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While reasonable measures are taken to protect electronic communications, clients should be aware that no method of electronic communication can be guaranteed completely secure.

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Treatment Records

Accurate treatment records are maintained to:

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• Ensure continuity of care.

• Monitor treatment progress.

• Meet professional, legal, and insurance requirements.

• Support safe clinical practice.

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These records remain confidential and are only accessed when necessary for the provision of your care.

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Safeguarding Responsibilities

While confidentiality is highly valued, there are rare occasions when confidentiality may need to be breached.

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This may occur if there is a reasonable belief that:

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• A child is at risk of harm.

• A vulnerable adult is at risk of harm.

• There is a serious risk of harm to yourself or another person.

• Disclosure is required by law.

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In such circumstances, only relevant information will be shared with the appropriate authorities or professionals.

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Your Rights

You have the right to:

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• Expect your information to be treated confidentially.

• Request access to your records.

• Request correction of inaccurate information.

• Raise concerns about how your information is handled.

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Questions About Confidentiality

If you have any questions regarding confidentiality or how your information is handled, please contact:

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Joanne Davies Wellbeing
Email: joannedavieswellbeing@gmail.com
Telephone: 01633 615993

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Confidentiality Statement

"Your privacy, dignity, and trust are at the heart of every treatment. Joanne Davies Wellbeing is committed to providing a safe, respectful, and confidential environment where you can feel supported throughout your wellbeing journey."